Top 8 Best Chatbot Plugins for Your WordPress Website in 2021

In this article, we are going to see the top 8 best Chatbot plugins for your WordPress Website in 2021. Use the right chatbot plugin for your WordPress site is key when building an online presence and relationship with visitors. We have to understand first what is chatbot and how it works and see which is the best fit for your WordPress Website.

Introduction of Chatbot

Let’s understand the meaning of chatbot first; it is a computer program that is automated and designed to stimulate conversation with users over the internet. It is a form of artificial intelligence used in messaging apps; it works talk, replies, talk, reply form. They can be stimulated by voice commands or text on phones or computers.

Different Type of Chatbot Plugins

1. Basic Chatbots: These chatbots use simple scripts and rules, which are most commonly used to find information on a website.
2. AI Chatbots: AI means artificial intelligence; these types of bots are used in websites with advanced technology. These chatbots are programmed with deep learning and language processing chat solutions to adapt to conversation and sound more like a human.
3. Social media Chatbots: These chatbots are specially developed to perform in social media platforms and WordPress. 

Benefits of Chatbot Plugins

1. Bots are Cheaper than Humans
   When an online business is started, there might be some audiences’ queries. These queries need to be solved by a chat or voice method. You can hire WordPress developer for the job can be cost-effective; instead of using a chatbot and scripting the basic and most asked queries can be time saving and more effective. The visitors can be more satisfied with an effective and early response to the website.
2. Chatbots can Ease user Friction:
   When a website is developed, it should be easy to use and should have navigation towards the visitor’s needs. With the use of chatbots, websites can be made frustration free and easy to use.
3. Faster and 24/7 Website Service
   Human representatives can work when a website is launched, but if they get engaged with a visitor, they may not be able to attend to the other visitors on time. But employing a chatbot can greet and assist every visitor that visits the website. They can handle multiple visitor queries at the same time simultaneously.

8 Best Chatbot Plugins for Your WordPress Website

1. HubSpot

HubSpot chatbot works excellent in the case of a “customer relationship management” solution. Users can also use HubSpot’s all-in-one marketing plugin; here, they create chatbots that can book meetings, qualify leads; answer common customer support questions, and many more. It enables you to grow your business better. It helps to turn visitors into leads, nurture them into customers and also measure business growth. You can also use a content marketing strategy to work on this.

2. Collect.chat

Collect.chat is an automated chatbot. This chatbot bridges the gap between the third-party chatbot builder and the WordPress chatbot plugin. It provides 24/7 service without involving a human assistant. It guides and educates the customer. It can convert visitors to paying customers. It helps to set appointments for the contacts. It can engage your customers and collect critical feedback.

3. WSChat

WSChat provides a live chat extension for WordPress. It is one of the best AI chatbots that can provide automatic responses to the customers, attach and send files, initiate chats, guide users to the resources, reply in real-time, record feedback, and many more. It works as a very sophisticated website solution that leverages AI, natural language processing and digital marketing process.

WSChat helps to easily integrate with Dialog Flow by Google, which helps further to set and trigger automatic responses for the customer queries. It offers many advanced features like record and sends videos from the widget to attach files and send files, and many more. It also helps to view the active visitors of the website and helps to initiate a chat to guide them with the product or service they need, which you can offer.

4. Botsify

Botsify is a very easy to use chatbot builder. Here you only need to integrate it with tools such as Google Documents, email, or slack to streamline the transmission of the obtained data to the preferred form of intake. It can also work as a simple chatbot to collect information. If the notify chatbot cannot fulfill the desired queries of the visitor, it immediately directs the visitor to the human assistant for fulfilling the service. You can also customize it as per your needs. It can be used free for two weeks for your website, and you can see how it performs. After the use of two weeks, you will be charged.

5. Chatfuel

Chatfuel is specially developed for the Facebook messenger. This tool enables you to add your custom-built chatbot to WordPress with a couple of clicks and embedded code. It enables the chatbot conversational flow using a series of blocks. It is a platform where you spend less money and get more leads. It is the best thing, especially for the salesperson, as it is a messenger bot. It can help in the attachment of great leads and then immediately engage them by asking a question to qualify the right consumer. This chatbot plugin can be used free until you have 50 subscribers. As the subscriber increases, you have to upgrade the plugin to the paid plan. 

6. Flow XO

Flow XO is a powerful automatic product that allows you to quickly build the chatbot. It is a little complex builder. It requires some time and effort to build and manage the plugin. After setting up the builder and manually adding the code for WordPress, it is worth using. It can be used to engage a wide range of customers across different sites, applications, and even in social media. It is free to start. You can build five chatbots and up to 500 messages for free; after that, we need to have the paid plan. With the premium plan, you will be able to enable the customized chatbot, and it can also be programmed to remember the previous conversations.

7. Landbot.io

Landbot.io is a carefully crafted landing page UI kit and landing page template built on Bootstrap4. It is a responsive HTML template; it focuses on simplicity, performance, and usability. It was developed on Sass and many of its components and utilities. It enables me to build a conversational experience for the website. It provides a lot to unpack without having the premium plan. It uses a system of blocks and lines within a wireframe. It gives a great experience for the users that are familiar with designing. Here you can customize the chatbot to respond to elements such as second visit messages, fonts, personal fields, etc. 

8. IBM Watson Assistant

IBM Watson Assistant is IBM contributed to the AI chatbot lineup. It is powered by the latest innovations in machine learning. It is an open multi-cloud platform. It builds powerful models from scratch or speed time-to-value with pre-built enterprise applications. To use this plugin, it is important to plan the use and its purpose, as it doesn’t require much time to adapt with the corresponding chatbot. To use this chatbot, it is necessary to create an IBM Cloud Lite account. 

Use of chatbot Plugins

• Marketing: It is no surprise that marketers and advertisers use chatbots for the service of their customers. These chatbots entertain the customers or the visitor of the website and navigate them to their desired platform. 
• Real Estate: It is another example of an industry that can significantly reduce the workload of the real estate owner. 
• Software-as-a-Service: Here, the chatbots can field the common questions of the visitors, guide them with the products and reviews.
• Sales and Customer Relationship Management (CRM): In platforms where CRM needs to develop chatbots for their websites to make their work easy. It helps to make a personalized connection with the visitor.

Conclusion

Chatbot plugins give the online business or your company a new face. It is sometimes the first touchpoint for some visitors when they visit the company website. The personality of the chatbot is very important as it can influence the experience of the visitor of your website. The personality of the chatbot of your company also decides the customers and also targets the possible customers for the company through the website. Chatbots lay the foundation of digital marketing strategy.

As in traditional marketing, human assistance may not be able to provide the service as desired by the customer, but chatbots can work 24/7. This is really helpful for the company to impress the customers with the service. Chatbots don’t need to get paid for the service, and it also works on the weekend and holidays.

By the outstanding management of information, chatbots offer the potential of targeting the right customer at the right time. This can significantly help in increasing the chances of a sale. 

Chatbot gain feedback from the customers and can provide insight to the company. This will help the company to ensure the lags and will help in upgrading and improving the website. 

As chatbots have a wide range of possible applications, they can illustrate the potential of different cases of the customers. Chatbots can help the HR department by doing a variety of tasks. Chatbots can also be used to train a new employee in the company. Chatbots can help the company as a supplement in the company intranet. 

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